Before you enter the world of hospitality, you need to love people!!!

Can you think of a flight attend who does not like interacting with people?

I can not...so horrible it must be.

Spend hours locked inside an airplane just to help people...but it is something not in the nature of this person...so, it must be just awful!!!

And it is not one case only...there are millions working in this field who prefer computer screens then people!!!

It is a total disaster, for the person and the company.

What to do?

Understand the nature of the business and invest in recruiting and selecting the right people.

There are no other way to treat the subject...you either understand the need for the best HR professionals to do the job, or you are losing the business.

Nobody accepts to be treated like a number no more...we want to have a feeling that we are worth a smile or even more...that we are worth the professional treatment any customer deserves.